Frequently Asked Questions
(and answers)
Connect with us
1
What are you looking for?
Call us for a free ten minute consultation and tell us what you are looking for.
2
Personalized suggestions.
The practitioner will tell you what they can offer and share their availability. Or, will refer you to another member of the team.
FAQs
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Watersedge no longer provides couples therapy or family therapy.
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An individual session is 50-55 minutes in length. 90 minute individual sessions can be provided upon request. TRTP sessions run for two hours per session.
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We require 24 hours notice of any cancellation, and our standard session fees are expected for the reservation of our time. Rescheduling an appointment is also regarded as a cancellation. We do not extend time if people are late for their appointment.
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In the initial session your counsellor will work with you to gain a full understanding of your needs and provide a thorough and comprehensive assessment. You will experience how your counsellor operates and have a strong sense of how you can work together.
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Length of therapy is determined by your own unique needs and at what stage of readiness for change you are at. Many clients have between 6 and 10 sessions and find that this is enough to move to the next level of personal development.
Sometimes clients prefer a longer term of engagement, anywhere between 10 and 20 sessions, in order to consolidate change. This is your personal preference and can be discussed with us at any time during our engagement.
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Counselling is most effective when those involved are committed and motivated to do challenging personal work and change a situation. If you come to counselling with the attitude that you are making a positive investment into your personal growth and well being and/or the growth and well being of your most significant relationship/s, you will most certainly have a positive outcome.
In cases where a child or teens are being seen, the long-term positive effects will also depend on the commitment of the family unit as they grow and heal together.
I’m ready to make an appointment
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Our practitioners set individual business hours, and generally see clients during Monday through Friday from 9am to 5pm.
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We do our best to find the soonest possible appointment for you, particularly in times of crisis. However our books do fill up fast. We recommend return clients book in advance to guarantee regular sessions, and in cases where our books are full will place you on a wait list or if you prefer, refer you on.
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Watersdge is located in Newtown.
You’ll find Watersedge Counselling at 117-119 Aphrasia Street, Newtown, Geelong 3220. We are in the corner building labelled ‘The Gatehouse’. Turn in for free off street parking, free on street parking is available on Aphrasia St. A waiting room is available when you enter through the back door.
Click here for Google Map directions to our Newtown location.
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See our rates here.
Please note, our therapists do not accept eftpos or tap payments. You can pay in cash, or your therapist will send you an invoice to be paid immediately using bank transfer.
Duncan and Rachel cannot lodge Medicare or Healthfund rebates for you. Please ask for an invoice so you can lodge this yourself if desired.
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Congratulations on booking your session! Have an idea of what topic or issue you would like to share with the therapist, and if you are unsure where to start, ask them!
Rebates & Referrals
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We accept payments in cash, or through bank transfer.
Our therapists do not accept eftpos or tap payments. You can pay in cash, or your therapist will send you an invoice to be paid immediately using bank transfer.
Duncan and Rachel cannot lodge Medicare or Health fund rebates for you. Please ask for an invoice so you can lodge this yourself if desired. description.
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Duncan and Rachel are accredited Mental Health Social Work Practitioners and are accredited with Medicare. You can obtain a Mental Health Care plan from your doctor and the cost of counselling with Duncan and Rachel is heavily subsidised by Medicare.
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Duncan and Rachel can offer Health Fund rebates, which must be lodged by the client.
They currently accept:
HCF
Bupa
Teachers health Fund
Doctors Health
St Luke’s Health
Australian Regional Health Group and Ancillary Provider Accreditation Service
Medibank Private
GMHBA
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Patients must pay in full after their appointment. If they are eligible for a rebate, Duncan and Rachel can provide an invoice that you must lodge separately to access your rebate.
MEDICARE
Watch a video about to receive a Medicare rebate here.Learn more about Medicare claims from Services Australia here.
HEALTH FUNDS
Please contact your health fund provider for details on how to receive your rebate. -
Watersedge offers Employee Assistance to a number of local businesses in the Greater Geelong area. This includes one-on-one as well as Critical Incident Debriefing following events in the workplace. Please speak to your employer regarding your eligibility.
We also receive referrals from a number of non-government organisations. These include The Salvation Army alcohol and other drugs programs, Open Place (for Forgotten Australians), the Family Mediation and Reconciliation program and the Court Diversion Program. For eligibility please speak to the respective organisation.